Our aimed is to ensure all fur-parent’s complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can contact MORSE ELECTRONICS SDN BHD for exchange within 7 days of purchase date subject to conditions below. We DO NOT offer refund services but we are willing to exchange for the other products that are available.
 
Exchanges
You will need to contact our team to arrange for an exchange. We will arrange pick up and deliver for you. Please allow 3-5 business days for the replacement to be processed.
 
Conditions
Please read all conditions below. If conditions are not met, MORSE ELECTRONICS SDN BHD reserves the right to refuse the exchange.
 
The item is your responsibility until it reaches us. Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.

All returned items must be in new condition.
 
No Return/Exchange on the following:
Products has been use for a few times and affected reselling purpose..

Please return your purchase to the following address:

Please contact us at morsecare@gmail.com or 018-3831316 if you have any questions or doubts.

Welcome to Morse Electronics web site online store. Terms and conditions stated below applies to all visitors and users of Morse Electronics. You’re bound by these terms and conditions as long as you’re on www.morse.com.my

General
The content of terms and conditions may be change, move or delete at any time. Please note that Morse Electronics have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Morse Electronics will take immediate actions against the offender(s).


Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Morse Electronics.

Comments and Feedbacks
All comments and feedbacks to www.morse.com.my will be remain Morse Electronics’s property.

User shall agree that there will be no comment(s) submitted to the www.morse.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter
User shall agree that Morse Electronics may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold Morse Electronics harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.morse.com.my will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.morse.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

Termination
This agreement is effective unless and until either by the customer or www.morse.com.my. Customer may terminate this agreement at any time. However, www.morse.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you’ll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
We offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) with easy payment plan.

2. Invoice / Cheque / Offline Bank Transfer

Bank : MAYBANK
Bank Account : MORSE ELECTRONICS SDN BHD
Account Name : 551623221501

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : morsecare@gmail.com 

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
– Pre-order will not be cancel.
– Orders that are in shipping or shipped will not be cancel.



Q. What is the product’s transaction currency?
All products transaction currency will be done in Ringgit.

Q. How long does the delivery usually takes?
Delivery usually will takes about 3-5 working days within Malaysia for ready stock items.

Q. I still have doubts!
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to morsecare@gmail.com  for us to clear your doubts.